If your client is having troubles logging into Blueprint, follow these three simple troubleshooting steps.
Important Notes
Clinicians and us here at Blueprint do not have the ability to reset passwords. Passwords must be reset by the client themselves using one of the two methods below.
Let us know if they're unable to login following the troubleshooting steps below -- we're happy to help! Be sure to include screenshots of any error messages they may be receiving as this is super helpful in the troubleshooting process.
What to do
Here are a few things to check with your client right away. If these don't do the trick, let us know which client is having troubles and we'll investigate. 😃
If they haven't already, the first step is for them to reset their password. Clients can reset their password anytime from the login screen on the Blueprint app or the client website (https://client.blueprint-health.com).
💡 Feel free to send them this help article to walk them through the process: Reset your Blueprint Password [Clients]
The most common cause of login issues that we see is the wrong email address being used. Confirm that they are using exactly matches the one you have on their Blueprint profile.
Make sure they are logging into the Blueprint mobile app or the client website. Sometimes we see clients attempting to login to https://clinician.blueprint-health.com which is only for clinician access. Instead, they want to login into either the mobile app or https://client.blueprint-health.com
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We're here for you!
Do you have follow-up questions? We're here and happy to help!
Send us an email at help@blueprint-health.com or use the help messenger in the lower right corner to speak with our Support team. 💪🏼